Meta Tech Provider
Meta Business Messaging Tech Provider
Official WhatsApp Business communication with iSend.az
iSend.az helps businesses build secure, manageable, and measurable customer communication through the official Meta WhatsApp Business Platform infrastructure.
The platform provides a technology solution developed under the Meta Business Messaging Tech Provider model. Businesses can connect their WhatsApp Business Account and phone number through the official Meta Embedded Signup process, create message templates, send campaigns, manage incoming conversations from a unified inbox, and track message results.
What is a Tech Provider?
A Tech Provider develops software and technology solutions that enable business customers to use the WhatsApp Business Platform. iSend.az is not an agent, legal representative, or employee of Meta. It provides integration and management services based on technologies officially provided by Meta.
Official WhatsApp number onboarding
A WhatsApp number is connected to iSend.az through the Meta Embedded Signup window. During this process, the business signs in to its own Meta account, selects the relevant Business Portfolio and WhatsApp Business Account, verifies the phone number, and grants the required permissions.
After a successful connection, the WhatsApp Business Account details and Phone Number ID are linked to the company’s iSend.az account. Message delivery is handled through the official WhatsApp Cloud API infrastructure.
What does iSend.az provide?
Message templates
Create Utility, Marketing, and Authentication templates, submit them for Meta review, and use approved templates in customer communication and campaigns.
WhatsApp campaigns
Send personalized messages to multiple recipients using approved templates. Add names, order numbers, amounts, and other recipient-specific data through dynamic variables.
Unified inbox
Manage incoming and outgoing WhatsApp conversations from one dashboard, organize operator replies, and maintain conversation history.
REST API and Webhooks
Connect CRM, ERP, e-commerce, order, and payment systems to the iSend.az REST API and receive message status updates through webhook events.
The 24-hour customer service window
When a customer sends a WhatsApp message to a business, a 24-hour customer service window opens. During this period, the business can reply using free-form text and supported media formats.
After the window closes, a new business-initiated message must use a message template approved by Meta. Campaigns and business notifications must also use an approved template from the appropriate category.
Tracking message statuses
iSend.az updates message results based on Meta webhook events. The current status is displayed in the campaign reports and conversation interface.
- Accepted: Meta accepted the message request;
- Sent: the message was sent by the messaging system;
- Delivered: the message reached the recipient’s WhatsApp device;
- Read: the recipient opened the message;
- Failed: the message was not delivered and error details were recorded.
Can a WhatsApp Business number be restricted?
Using the official WhatsApp Cloud API does not guarantee that a number can never be restricted. Meta may evaluate message quality, user complaints, blocks, message content, and compliance with applicable WhatsApp policies.
Sending messages without consent, receiving a high number of complaints, using an incorrect template category, distributing misleading content, or messaging users too frequently may lead to reduced messaging limits, paused templates, or restrictions on the WhatsApp Business Account.
How to reduce messaging risk
- Send messages only to users who have provided prior consent;
- Keep records showing when and how consent was obtained;
- Select the template category that accurately matches the message purpose;
- Send clear, useful, and non-misleading content;
- Control message frequency and avoid excessive campaigns;
- Honor opt-out requests without delay;
- Review quality indicators and campaign results regularly;
- Stop repeated delivery attempts to low-quality or unresponsive audiences.
Security and data management
iSend.az transmits platform and API requests over HTTPS. Meta access tokens are not openly displayed to users. Company users can only manage WhatsApp numbers, campaigns, contacts, and conversations belonging to their own business account.
Customer data should only be processed according to the business customer’s instructions and for the services requested by that business. Each business remains responsible for obtaining the required user consent, providing privacy notices, and complying with applicable laws.
Connect your WhatsApp Business number to iSend.az
Manage message templates, campaigns, customer conversations, and API integrations through one platform using the official Meta infrastructure.