1. General Provisions

iSend.az (hereinafter referred to as the “Platform”, “We”, or “Company”) respects the privacy of its users and is committed to protecting their personal data.
This Privacy Policy applies to all information that is collected, stored, processed, and protected during the use of the iSend.az platform (including the website and system modules).
By using the Platform, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using the platform.

2. Information We Collect

We may collect the following categories of information from users:

2.1. Account Information

• Name, surname, and company name

• Email address and phone number

• Password and other credentials necessary for account management

2.2. Technical and Usage Information

• Login date, IP address, browser type, operating system, and device information

• Activities performed within the system (message sending, templates, uploaded files, etc.)

• Diagnostic and log data for security and technical purposes

2.3. WhatsApp Integration Data

• WhatsApp number and authentication data

• Message templates and delivery history

• Message status information (sent, delivered, read, etc.)

2.4. Payment and Billing Information

• Bank or payment provider information

• Invoice details, transaction history, and balance records

• Data required for accounting and tax purposes

2.5. Support and Communication Data

• Content of inquiries and support requests

• Chat logs, call records, and system tickets

3. Purpose of Data Collection

Collected data is used for the following purposes:

• To provide and maintain the technical and functional operation of the platform

• To enable users to manage their accounts

• To provide customer and technical support

• To analyze and monitor system performance

• To process payments and maintain financial records

• To ensure security and prevent fraud or misuse

• To comply with legal obligations

4. Data Processing and Storage

iSend.az processes and stores user data in accordance with the laws of the Republic of Azerbaijan.
Data is retained only for the purposes mentioned above and for a limited time as necessary.
The retention period depends on the user’s account activity and legal requirements.

5. Data Sharing with Third Parties

iSend.az may share personal data with third parties only in the following cases:

• Technical partners and service providers – for platform operation and integration (e.g., SMS, email, payment gateways, etc.)

• Legal obligations – when required by court orders or governmental authorities

• Financial and audit purposes – during audits or tax inspections

• Based on user consent – if explicitly approved by the user

We never sell or disclose user data for commercial purposes.

6. Security Measures

iSend.az implements modern technical and organizational measures to protect data security:

• All data transmission is encrypted via SSL/HTTPS

• Access to servers is restricted to authorized personnel only

• Databases are regularly backed up

• All activities and logins are monitored and audited

However, as data transmission over the Internet cannot be fully secured, iSend.az cannot guarantee 100% security.

7. User Rights

Users have the right to:

• Access and update their personal data

• Delete or deactivate their accounts

• Object to or restrict data processing

• Request data deletion where legally applicable

To exercise these rights, users may contact [email protected].

8. Cookies and Tracking Technologies

iSend.az uses “cookies” to improve user experience. Cookies are used for:

• Session identification and authentication

• Traffic analysis and technical monitoring

• Campaign performance tracking

Users can delete or disable cookies at any time via their browser settings.

9. International Data Transfers

User data may be stored on servers located in other countries, depending on technical infrastructure.
All transfers are made through secure communication channels and in compliance with GDPR standards.

10. Data of Minors

iSend.az does not provide services to individuals under the age of 18 and does not knowingly collect their personal data.
If such data is discovered, it will be deleted immediately.

11. Changes to the Privacy Policy

iSend.az reserves the right to modify this Privacy Policy at any time.
Any updates become effective once published on the website.
Users will be notified via email or system notification.

12. Contact Information

For questions, suggestions, or complaints regarding this Privacy Policy, please contact:
Email: [email protected]
Website: https://isend.az