Team management
Manage your team and assign roles
Multiple users, role-based permissions, and workload distribution — everything your team needs to work efficiently.
Features
Role-based permission system
Workload distribution
Real-time collaboration
Agent performance tracking
Shift management
Internal notes
Conversation routing rules
Notification settings
Use cases
Customer service team
Workload is automatically distributed among agents, and performance is tracked in real time.
Sales team
Relevant customers are assigned to each sales manager, and sales progress is tracked.
Multi-level escalation
When an agent cannot resolve a request, the conversation is automatically escalated to a supervisor.
Manage your customer communication
more effectively starting today
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