Yes. With iSend.az, you can send personalized campaigns to multiple recipients using WhatsApp message templates approved by Meta. Template variables can be replaced with recipient-specific information such as name, order number, amount, and other data. Messages are added to a sending queue and submitted to the Meta Cloud API separately for each recipient. Messages must only be sent to recipients who have provided prior consent. A high number of complaints, blocks, or poor quality signals may cause Meta to reduce messaging limits, pause templates, or restrict the WhatsApp Business number.

Yes. The iSend.az REST API allows CRM, ERP, e-commerce, payment, and other business systems to send official Meta WhatsApp messages. The API can also return active package information, connected Meta numbers, campaign results, and recipient message statuses. Free-form messages can only be sent while the 24-hour customer service window is open. Messages outside that window and bulk campaigns require a template approved by Meta.

Yes. Through the iSend.az API and integration capabilities, automatic WhatsApp messages can be triggered after events such as order creation, payment confirmation, delivery status changes, registration, and other business actions. Business-initiated automated messages must use an appropriate template approved by Meta. Free-form text and media replies may be sent within the 24-hour customer service window opened by the customer’s latest message.

Yes. Depending on the capabilities included in the selected package, multiple company employees can use the iSend.az platform. Operators can view and reply to customer conversations from the unified inbox. Every outbound message is sent through the official Meta WhatsApp business number connected to the company and is recorded in the relevant conversation.

iSend.az displays the current message status for each campaign recipient. A message first receives the accepted status when Meta accepts the request, and is then updated to sent, delivered, read, or failed through webhook events. For failed deliveries, the error code and error message returned by Meta are stored. This information helps you analyze delivery performance and identify sending problems.

iSend.az uses the official Meta WhatsApp Cloud API infrastructure for message delivery. Platform and API requests are transmitted over HTTPS. Meta connection credentials and access tokens are not openly displayed to users. Users can only access numbers, campaigns, contacts, and messages belonging to their own company. API keys must be kept confidential and must not be exposed in frontend code or public repositories.

Yes. The iSend.az team provides technical support for connecting a Meta WhatsApp Business Account, completing Embedded Signup, checking number statuses, managing message templates, integrating the API, sending campaigns, and investigating Meta error codes. Support channels and response times are determined by the user’s active package and service terms.